What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Who are Zerothermo?

Zerothermo is a specialized supplier of insulation material VIPs (Vacuum Insulation Panel) ,based in Sichuan, China. We have our own plants( more than 70000sqms) equipped with 6 production lines of fumed silica core material of VIPs, 4 automatic vacuum packaging lines, 2 high barrier laminated film packing production lines, 10 sets of fast thermal conductivity detection instruments.

What are your main products?

Our main products are fumed silica cored material vacuum insulation panels(VIPs), high temperature nano microporous panels, flexible nano thermal insulation mat,vacuum glass.

What is the application range of Zerothermo vacuum insulation panels?

Zerothermo fumed silica vacuum insulation panels(VIP) are used for thermal insulation,such as cold chain logistics, vaccine cold boxes, ultra-low temperature freezers, cold storage containers, household refrigerators, yacht refrigerators, mini refrigerators, car refrigerators ,cryogenic freezers, vending machine, building wall, fireproof door , floor insulation materials and high temperature industry.

How is Zerothermo R & D capacity?

Until now Zerothermo has R & D and sales centers in Beijing, USA, Chengdu,Nanjing, the whole group has 330 R&D engineers and total 1100 employees.In addition, our company has established R & D cooperation with more than 10 universities and research institutions in China. Our flexible R & D mechanism and excellent strength can satisfy customers’ requirements

What certifications do you have?

Our company has acquired IS09001 quality management system certification, ISO14001 environmental management system certification and ISO45001 occupational health and safety management system certification, SGS and ROHS certification.

What is your order process?

product details communication,order confirmed, deposit, payment&confirmed,sample production& confirmed,bulk order confirmed, Inspection ,balance Payment , Shipment

What is your MOQ of vacuum insulation panels?

Usually our MOQ is 100sqm, you can find the details on the product description page.

What is your sample service?

Yes, we can support free sample, and you need to pay for the shipping cost to your country.

Do you support OEM/ODM service?

Yes,OEM &ODM are okay, we can customize the items according your own design,including size and thickness,shape.

How long is the delivery Time?

For samples, the delivery time is within 3-5 working days. For mass production, the delivery time is 10-15 days after receiving the deposit.

What is the product warranty?

Our company has strict quality control process.We guarantee our materials and craftsmanship. Our promise is to make you satisfied with our products, also we firmly believe that a long-term cooperative relationship will definitely bring long-term benefits to both parties.Please contact us for further information.

What is the shipment Way?

By air,or by sea or by express, and we will choose the most economical and safest shipping method according to your order.

What is your Payment method?

T/T, L/C, D/P D/A, Western Union, Cash

What is the customer service?

we provide the best and most professional customer service, you can contact us online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, WeChat. If you have any dissatisfaction, please send your question to mike@zerothermo.com,We will contact you within 24 hours, thank you very much for your understanding and trust.